If you are unable to make or receive calls on your MobileNation phone:
– Check the signal strength on your mobile phone to ensure you are receiving a good signal.
– Check to ensure the “No Service” indicator is not displayed on your mobile phone. If you are receiving a good signal and service, try power cycling your phone by removing the battery while the phone is on, leaving it off for about 3 seconds.
– Put the battery back in, turn the phone on, and attempt to make your call again.
– You may need to update the software of your phone by dialing *228 and SEND. When prompted by the operator select option 1 to update your PRL (Preferred Roaming List).
If none of these steps resolves the issue, please call Member Services from a landline phone at 1-877-732-2147.