Troubleshooting

If you are calling with a phone related issue, we’ll be able to provide the quickest service if you call from a phone other than the one in question.We make it simple for you to transfer billing for a single line, or for all of the lines on your account. This is called a Transfer of Billing Responsibility. Here’s how it works: The billing responsibility for your account (phone/device and service) is placed in the new owner’s name, using their credit information. The new owner assumes responsibility for the account, monthly bill and contract. Your upgrade eligibility transfers so the new owner can enjoy your upgrade benefits. You will need to contact Member support to transfer billing responsibility.

Here are a few things you can do:

– Turn automatic applications sync off.
– Turn Bluetooth® power off.
– Turn WiFi off.
– If your phone is equipped, use the Power Saver mode.
– Charge your new battery for 12 to 14 hours without interruption, with a slow charger. It usually takes about five charge-discharge cycles before the battery accepts a full charge.
– Press END before turning the phone’s power off. Ending a call by turning off the power is hard on the battery.
– Recharge your battery after one week of non-use.
– Use a cigarette lighter adapter whenever possible to conserve your battery’s power.

Don’t:

-Store your phone and battery in a battery charger where it’s continually recharging.
-Discharge and recharge your battery frequently.
-Don’t throw an old battery in the trash. Bring it to a MobileNation store to be recycled properly and safely. Cadmium is especially harmful to the environment and cannot be put into landfills.
-Leave your phone in direct sunlight.

Here are a few simple steps to try if your MobileNation wireless phone will not turn on.

– Press and hold the power button.
– Check the battery (remove and replace it).
– Try plugging the phone into the charger.
– If it shows that it’s charging, let it charge for awhile.
– If it shows it’s not charging, try a different charger.
– If none of these steps are working, you may need to bring your phone to any MobileNation retail location or contact Member Services for further assistance.

If you are unable to make or receive calls on your MobileNation phone:

– Check the signal strength on your mobile phone to ensure you are receiving a good signal.
– Check to ensure the “No Service” indicator is not displayed on your mobile phone. If you are receiving a good signal and service, try power cycling your phone by removing the battery while the phone is on, leaving it off for about 3 seconds.
– Put the battery back in, turn the phone on, and attempt to make your call again.
– You may need to update the software of your phone by dialing *228 and SEND. When prompted by the operator select option 1 to update your PRL (Preferred Roaming List).

If none of these steps resolves the issue, please call Member Services from a landline phone at 1-877-732-2147.

Try to power cycle your wireless phone by removing the battery while the phone is on, leaving it off for about 3 seconds. Put the battery back in, turn the phone on, and attempt to send your message again. If your messaging is still not working. Please call us at 1-877-732-2147 so we may assist you.

The NO SVC or NS (No Service) light will always appear on your display when you first power on your mobile phone. It generally takes a few seconds for your phone to recognize the available signal. If the NO SVC or NS light stays on continually when you are in one location, you may be in an area where it is difficult to pick up a signal, or you may be in an area that is outside the MobileNation Network. If you are certain you are within a MobileNation service area when you move outdoors and conditions for reception are good, try to power cycle your phone by removing the battery while the phone is on, leaving it off for about 3 seconds. Put the battery back in, turn the phone on, and attempt to make your call again. Also, you may need to update the software of your phone by dialing *228 and SEND, when prompted by the operator select option 1 to update your PRL (Preferred Roaming List). If neither of these steps resolves the issue please call Member Services from a landline phone at 1-877-732-2147.

If you’re getting feedback (an echo or “squelch”) whenever you talk on your cell phone, try turning down the volume. In some cases, your microphone can hear your earpiece (this is especially true for hands-free car kits). Adjusting your volume to a lower setting should help.