Features

Basic Voice Mail is free and it’s automatically included with your plan. You just need to set it up when you activate your service.

From your wireless phone, dial your 10-digit wireless number. Members will be asked for a password to enter the voicemail system. By default, the password is the member’s phone number without the area code.

You can add the feature by going to the Google Play Store.

Note: Not all phones are compatible with Visual Voicemail.

If you are a new MobileNation member and not able to access your voicemail, please enter your seven digit phone number as your password. Detailed voicemail instructions can be found for visual voicemail or for basic voicemail.

AppleCare+ for iPhone extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage. You can only buy AppleCare+ within 30 days of your iPhone purchase. See a MobileNation location for details.

With 3-Way Calling you can talk with two people at the same time with a three-way conversation on your mobile phone. While on the first call, dial the 10-digit number of the second person. Press the Call button. The first person is automatically put on hold while the call is made. When the second person answers, press the Call button to create a 3-Way Call. If the second person doesn’t answer, press the Call button twice to end the connection and go back to the first person. To end both conversations completely, hang up.

No, but you do have the option to speak to the second caller by pressing the Call button. To return to the first call, press the Call button again. To switch between the two calls, press the Call button. If someone tries to call you while a 3-Way call is in progress, the caller will either hear a busy signal or be forwarded to your voicemail. If you have activated call forwarding, the call will be forwarded immediately.

You never know when something can happen to your phone. Lost, stolen, damaged – with Phone Protection you’re covered.

eSecuritel provides members with high-quality phone and device replacements, a simple claims process and the ability to easily manage their accounts online. Members can even receive their replacement phone the same day. This all adds up to an experience that delights members and increases member satisfaction. You can also learn more information about them by visiting their website www.esecuritel.com/mobilenation.

Phone protection covers those issues not covered by the warranty, including: lost, stolen, damaged, and malfunction/mechanical failure after manufacturer’s warranty expires. Members can make two phone protection claims in a rolling 12-month period.

Like most insurance programs there is a deductible to make a phone protection claim. The deductible is based on the retail value of the phone just like the monthly premium. For phones with a retail value of $149.99 or lower, the deductible is $40. For phones with a retail value $150.00-$449.99, the deductible is $75. For phones with a retail value $450.00-$649.99, the deductible is $150. For phones with a retail value $650.00 or higher, the deductible is $200.

Making a phone protection claim is easy. Contact eSecuritel at 1-855-309-8343. You can also go to eSecuritel’s website to gain information on making a claim. Please have information such as cell phone number, member number, make and model of phone, and be able to explain what happened to the phone. Only the account holder and users authorized by the account holder with eSecuritel will be able to complete phone protection claims.

All MobileNation phone plans include the following free features:

Voicemail, caller id, call waiting, 3-way calling, and call forwarding.

Auto Bill Payment
Auto Bill Pay is a free, easy, convenient, and secure way to pay your MobileNation bill. It automatically transfers funds from your checking/savings account or debit/credit card each month to pay your MobileNation bill. Simplify your life by never mailing a payment again. Call 611 from your MobileNation phone or see a store to sign up for Auto Bill Pay.

Android Smartphone Free Features
From turn by turn navigation, online storage, email, and more, Google Android apps give you the best in class features for free. Other carriers will charge you for their “branded applications.” At MobileNation, we pass the savings straight to our members and let you use the Google features for free.

Account Management
The MobileNation member Selfcare app is an easy way for you to manage your account right from your wireless phone!

It is simple and free to forward your calls to another number:
-Dial *72
-The 10-digit phone number to forward to
-Press SEND

To cancel call forwarding:
-Dial *720
-Press SEND