You never know when something can happen to your phone. Lost, stolen, damaged – with Phone Protection you’re covered.
eSecuritel provides members with high-quality phone and device replacements, a simple claims process and the ability to easily manage their accounts online. Members can even receive their replacement phone the same day. This all adds up to an experience that delights members and increases member satisfaction. You can also learn more information about them by visiting their website www.esecuritel.com/mobilenation.
Phone protection covers those issues not covered by the warranty, including: lost, stolen, damaged, and malfunction/mechanical failure after manufacturer’s warranty expires. Members can make two phone protection claims in a rolling 12-month period.
Like most insurance programs there is a deductible to make a phone protection claim. The deductible is based on the retail value of the phone just like the monthly premium. For phones with a retail value of $149.99 or lower, the deductible is $40. For phones with a retail value $150.00-$449.99, the deductible is $75. For phones with a retail value $450.00-$649.99, the deductible is $150. For phones with a retail value $650.00 or higher, the deductible is $200.
Making a phone protection claim is easy. Contact eSecuritel at 1-855-309-8343. You can also go to eSecuritel’s website to gain information on making a claim. Please have information such as cell phone number, member number, make and model of phone, and be able to explain what happened to the phone. Only the account holder and users authorized by the account holder with eSecuritel will be able to complete phone protection claims.