Account Support

If you’d like to make an account change, we’re happy to help. To remove a line or cancel service, you will need to Contact MobileNation Member Support. If you need to cancel your Service Commitment before the contract end date, an Early Termination Fee (ETF) will apply. Each wireless device on a group plan has its own Service Commitment, so you’ll need to pay an Early Termination Fee for that wireless device. If you activated on a contract plan within the last 30 days, see the MobileNation Wireless Return Policy to find out how to cancel your service, return a device, or to learn more about our no-hassle return or exchange process.

The only people who can make changes to an account are the Account Holder and the Authorized User. The Authorized User is someone the Account Holder has designated as the user of a particular mobile number on the account. An Authorized User has limited account access and must be able to identify specific account information in order to make changes. There are certain actions the Authorized User can take on their own, and then there are other actions that the Account Holder must grant permission for the Authorized User to perform. Responsible Party/Account Holder: Person(s) who signed the contractual agreements initially for service and is contractually liable.

A Responsible Party/Account Holder can:
– Sign contractual agreements/renew agreements/extensions.
– Make plan and feature changes.
– Make inquiries regarding account balances.
– Make equipment changes.
– Receive assistance with voicemail issues including resetting passwords.
– Sign renewal agreements.
– Request and receive detailed billing and call reports.
– Gain assistance with online billing reports.
– Authorize suspensions/unsuspensions on account.
– Authorize disconnects and initiate port requests.
– Request a number change request.
– Make address change.

Authorized User: Person(s) authorized by Responsible Party/Account Holder to perform the following at any time until authorization is revoked, or person(s) given contemporaneous, verbal authorization by Responsible Party/Account Holder to perform the following on a one-time basis:
– Make plan and feature changes that do not require contract changes.
– Make inquiries regarding account balances and usage.
– Receive assistance with equipment issues.
– Receive assistance with voicemail issues up to and including having the voicemail pass codes reset.

Authorized Users cannot perform the following:
– Sign contractual agreements/renewal agreements/extensions.
– Sign renewal agreements.
– Request and receive detailed billing and call reports.
– Gain assistance with online billing reports.
– Authorize unsuspensions on account.
– Authorize disconnects and initiate port requests.
– Authorize number change request.

Verification of identity will be required for all account transactions. Depending on the transaction being performed, the requester may be required to provide a picture ID and know the following information about the Account Holder: Last 4 digits of the account holder’s Social Security Number, billing address, date of birth, and password on account.

Knowing your contract end date can mean the difference between an Early Termination Fee (ETF) and no ETF. It can also mean great discounted prices when you renew your contract or you may choose the freedom of no contract. Each line on your account has its own contract. You can easily look at the paperwork you received when you started your service to see when your contract period is up.

An Early Termination Fee (ETF) applies if you end your service commitment before the contract end date. We won’t charge you this fee if you cancel service within 30 days of activating a contract plan. For more information, visit MobileNation’s Terms and Conditions. Each wireless device on a MobileNation contract plan has its own service commitment and associated ETF. If you remove a line from your account before the contract end date, you’ll pay an ETF for that wireless device. If you’d like to cancel your wireless service or remove a line from your account, please contact us by calling 611 from your MobileNation wireless phone or call 877-732-2147.

You can log into your account from your computer by clicking on the sign in link at the top of this page. You can also download our MobileNation Selfcare app. Learn more about downloading the app here. You can also always dial 611 from your MobileNation phone and use our voice automated service to pay for your service as well. 24 hours a day, 7 days a week.

There are times when you may want to temporarily suspend your service to stop all usage on your device. Suspension disables all services except for 911 emergency calls and 611 calls to Member Service. With a few simple steps, you can suspend service to any device on your account and reactivate it when you’re ready. To do so, you will need to contact MobileNation Member Support.

MobileNation recognizes the sacrifice of military members and their families. If you are deployed or transferred outside of MobileNation’s coverage area for 90 days or longer, your service may be eligible for military cancellation under the Service Members Civil Relief Act (SCRA). MobileNation provides this service free of charge to eligible military personnel and family members. Please contact MobileNation Member Support to request service suspension.

You can have up to 4 share lines on your account. You can also add any number of independent lines on your account. To add an additional line to your account, please visit us at any agent or retail location. You can call us at *611 from your wireless phone if you are in your home service area to add a line. You can call us at 1-877-732-2147 from any phone to add a line.

To update your wireless calling plan, you can either call us at *611 from your MobileNation wireless phone if you are in your home service area, or at 1-877-732-2147 from any phone, anywhere. You can also go into any retail or agent location to make any account changes.